“How shortly we reply to an inquiry, providing recommendation and options to prospects, is basically vital and a part of the standard journey. It’s not simply concerning the product.” Chris Wilson, UR’s VP of World Service and Buyer Expertise, is liable for assuring the UR cobots are up and working post-deployment with instruments and processes in place not solely to resolve points but additionally to offer finest observe suggestions. His crew manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with prospects, making certain quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the lively robotic person group grew, the Service Workforce regarded for progressive methods to allow prospects and Distributors to achieve out for assist and help. In early 2020, a web-based portal, myUR, was launched, enabling distributors and finish prospects to register guarantee circumstances, service requests and help inquiries. The portal additionally allows them to register their cobots’ serial numbers with UR, creating a complete new platform of communication and help. Since its preliminary launch, the accessibility and usefulness of myUR have advanced from a case administration system right into a discussion board the place all stakeholders can have interaction and keep linked.