Movement Controls Robotics Inc (MCRI) has developed M-Tech Distant Help contracts to accompany each robotic system. These contracts are supported by a educated service staff. Upon the beginning of each automation mission, clients are assigned a help technician that may keep updated on the system. The help technician will then be there to troubleshoot questions and system modifications as soon as the brand new system is put in.
M-Tech Help is distant help via cellphone, e-mail, a help portal, data base, and distant entry (the place relevant). MCRI has discovered that distant help saves operators time and services cash by fixing points rapidly. This help construction saves the ability downtime from having to attend for a technician to journey to their location.
“Our distant help permits me to rapidly diagnose and stroll an operator via any modifications that must be made. Throughout the system overview, I’d discover a well-known HMI fault and assist them perceive the problem. The hands-on distant help additionally helps the operator be taught to troubleshoot the system,” explains Jason Damschroder, Technical Companies Specialist at Movement Controls Robotics.
M-Tech Distant Help contract choices are adjusted based mostly on firm wants. There are three help bundle ranges:
A Commonplace 20 hours of distant help accompanies each set up. This Commonplace contract covers typical questions and issues based mostly on operators studying a brand new system in addition to minor modifications and/or additions to the system.
A Commonplace Plus distant help contract reserves 40 hours for questions, modifications and points which will come up throughout the yr. This contract stage features a help portal to your facility with entry to the MCRI data base.
An Limitless contract gives hours for course of modifications and help wants all year long. In addition to all of the objects listed above.
Clients which have chosen to make use of M-Tech Distant Help are excited concerning the time financial savings they’re seeing. One buyer from a Packaging Firm commented, “MCRI Distant Help is ALWAYS there while you want them. They’ve saved us hours of downtime with their immediate response and unimaginable data! We had a label printer not printing and I reached out for help, one among their programmers walked me via discovering and fixing the problem. We have been up and operating very quickly.”
When deciding on a robotic integrator, it is very important be sure that that there’s a service and help staff, so success continues after the set up. E-mail [email protected] to get began on facility initiatives the place automation may enhance the general course of.