A ribbon-cutting ceremony for Docomo Pacific’s latest retailer, on the primary flooring of Micronesia Mall, was held Friday following a blessing by Father Paul Gofigan.
Based on Dee Perez-Damian, vice chairman of brand name and buyer expertise, the brand new retailer was created with clients in thoughts. The outdated retailer was on the second flooring, farther from the mall entrance.
“We’ve had a rising variety of younger households, however we even have a variety of clients who’re getting alongside in age, so being on the prime of the escalator, or actually removed from the elevator or entrance, simply actually wasn’t working for them anymore,” mentioned Perez-Damian. “This area right here, it actually permits us to fulfill clients the place they’re.”
Buyer affiliate representatives have new tablets, permitting them to serve clients wherever within the retailer.
There’s additionally a robotic, known as the Ketty Bot, that roams across the retailer. It was designed as a reception and supply assistant for patrons.
“This robotic will go round, greet you. It has flyers within the again for supply and it has full-on voice A.I. so you’ll be able to discuss to it, … much like Siri,” mentioned Jared Roberto, Docomo Pacific public relations supervisor.
Based on Roberto, the shop is a step in a brand new path.
“We do suppose sooner or later there’s going to be extra tech coming in. … We’re going to have the ability to showcase future tech,” he mentioned.
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